Lentera Lens - Professional Photography Services

Privacy Policy

Lentera Lens ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with our online platform or use our professional photography services, which include corporate photography, event coverage, product photography, architectural photography, portraiture, and videography.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include personal data.

Personal Information You Provide: This includes information you provide directly to us when you inquire about our services, book a session, sign a contract, or communicate with us. This may include your name, contact details (such as email address, phone number, physical address), company name, event details, specific photography requests, and payment information.
Images and Media: As a photography service, we collect photographs and videos during our sessions. These may contain images of individuals. We process these visual assets as per our service agreements and for the purpose of fulfilling our professional photography and videography services.
Usage Data: When you visit our site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and fulfill our photography and videography services, including scheduling, conducting sessions, editing, and delivering final products.
To communicate with you regarding your inquiries, bookings, and service updates.
To process payments and manage invoices.
To improve our services, understand client needs, and develop new offerings.
For internal record keeping and administrative purposes.
To comply with legal obligations and enforce our agreements.
With your explicit consent, to use images for our portfolio, marketing, or promotional materials.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, cloud storage providers, and IT support. These providers are obligated to protect your information and may only use it for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via a prominent notice on our site of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with your explicit consent, particularly regarding the display of your images in our portfolio or promotional materials.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures and consider new technologies and methods to enhance security.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lentera Lens

315 Persiaran Flora Utama,

Taman Desa Cemerlang, Johor Bahru, Johor, 81700

Malaysia